Walk-up registration
Someone arrives at the venue who never registered. Admin → Help desk → Walk-up, or Registrations → New registration.
Who uses it: a registration-team member or admin at the desk, with the person in front of them.
What they came to do: register that person through the event's own registration form and hand them a ticket, in under a minute.
What must be true when they leave: the person is a real registration with a ticket that scans, and anything the desk decided for them — consent they gave out loud, a full day or an approval that was overridden — has a name and, for an override, a reason on the audit log.
Decided (Pilot Day, A1)
- The event's registration form, filled in inside admin. Its questions are asked as the public form asks them, with its logic; files, photos and signatures are not asked at the desk.
- Email and phone are optional. Someone with neither gets a contact of their own (a phone never matches anyone, see registrations.md).
- Consent is captured by the staff member on the person's behalf. Each consent answer records who captured it
(
captured_by), and the registration page shows "Agreed · date · version · captured by Sam". - The desk picks the type, the day(s) — each day says "— full, waitlist only" or "— full" — and the group.
- Capacity and approval apply as on the public form: a full day waitlists or refuses; a form that needs approval holds the registration with no ticket.
- Override (members who may approve registrations): a place even on a full day, and approved now. A reason is
required and kept on the
registration.walk_upaudit row with the days that went over capacity. - Override does not get round a rule that blocks, the plan's attendee cap, or money owed.
- On save the page shows each ticket with its code, Print (the ticket page) and Print badge where a badge template exists, then Register another.
- Needs
registrations.create; the registration's source isadmin. The form's open/close window does not apply at the desk.
Open
- Whether Check-in Staff should hold
registrations.createso desk volunteers can do walk-ups (docs/decisions-pending.md). - Taking payment at the desk.